• Towards a New Agenda for Service Design Research

Sun, Qian, 2019, Journal Article, Towards a New Agenda for Service Design Research The Design Journal, 23 (1). pp. 49-70. ISSN 1460-6925

Abstract or Description:

This paper presents the findings from a systemic enquiry into the current research on Service Design (SD). It examines academic publications on SD over the last two decades using a summative content analysis of 305 articles that use SD as one of its ‘author provided subjects’. The analysis revealed: (1) three distinct groups of publications that use SD differently, with research rooted in Design (142 articles) seen as the driver for development of SD as a discipline; (2) a typological overview of SD research including nine categories differentiated by ‘knowledge’ and ‘methods’. The findings suggest that SD research is largely comprised of practice-oriented and phenomenological studies based on interpretative approaches. Research underpinned by objectivism is noticeably rarer. Future research needs to go beyond practice-based research, to embrace more objective and systemic approaches.

Subjects: Creative Arts and Design > W900 Others in Creative Arts and Design > W990 Creative Arts and Design not elsewhere classified
School or Centre: Research & Innovation
School of Design
Identification Number or DOI: https://doi.org/10.1080/14606925.2019.1694808
Date Deposited: 09 Oct 2019 08:55
Last Modified: 28 May 2021 08:38
URI: https://researchonline.rca.ac.uk/id/eprint/4101
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