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  • Service design practice and its future relevance

Sun, Qian ORCID: https://orcid.org/0000-0002-6270-5191, Phoebe, Jenkins and Ziwei, Liu, 2022, Conference or Workshop, Service design practice and its future relevance at 23rd DMI: Academic Design Management Conference, Toronto, Canada, 3-4 Aug 2022.

Abstract or Description:

This paper reports an empirical study which examines the future relevance of service design practice using a qualitative approach, consisting of in-depth interviews with design professionals predominantly located in the UK. The findings show the diverse views towards how service design is applied in practice and how it is perceived as a discipline, suggesting that service design is not considered as a unified practice, but a range of practice used in diverse contexts. It identifies the value of service design as delivering both knowledge and solutions whereby service designers can act as enablers and/or doers. It reveals a consensus amongst practitioners for the necessity of a collaborative process and mindset, as well as the use of a set of skills and tools. The research brought to light a move from a solely human-centric ethos towards an expanded one that includes systems thinking. One key finding, looking towards the future value of service design, is the shift towards a transdisciplinary approach, an under-noticed possible direction which could bring significant impact to solving complex and wicked problems that is worthy of continued investigation.

Subjects: Creative Arts and Design > W200 Design studies
Creative Arts and Design > W900 Others in Creative Arts and Design
Creative Arts and Design > W900 Others in Creative Arts and Design > W990 Creative Arts and Design not elsewhere classified
School or Centre: School of Design
Uncontrolled Keywords: Service design; transdisciplinary design; collaborative design; systems thinking
Date Deposited: 09 Jun 2022 13:00
Last Modified: 04 Aug 2022 08:38
URI: https://researchonline.rca.ac.uk/id/eprint/5060
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