Sun, Qian, Phoebe, Jenkins and Ziwei, Liu, 2022, Conference or Workshop, Service design practice and its future relevance at 23rd DMI: Academic Design Management Conference, Toronto, Canada, 2022-08-03 - 2022-08-04.
Abstract or Description: | This paper reports an empirical study which examines the future relevance of service design practice using a qualitative approach, consisting of in-depth interviews with design professionals predominantly located in the UK. The findings show the diverse views towards how service design is applied in practice and how it is perceived as a discipline, suggesting that service design is not considered as a unified practice, but a range of practice used in diverse contexts. It identifies the value of service design as delivering both knowledge and solutions whereby service designers can act as enablers and/or doers. It reveals a consensus amongst practitioners for the necessity of a collaborative process and mindset, as well as the use of a set of skills and tools. The research brought to light a move from a solely human-centric ethos towards an expanded one that includes systems thinking. One key finding, looking towards the future value of service design, is the shift towards a transdisciplinary approach, an under-noticed possible direction which could bring significant impact to solving complex and wicked problems that is worthy of continued investigation. |
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Official URL: | https://www.dmi.org/page/ADMC2022Proceedings |
Subjects: | Creative Arts and Design > W200 Design studies Creative Arts and Design > W900 Others in Creative Arts and Design Creative Arts and Design > W900 Others in Creative Arts and Design > W990 Creative Arts and Design not elsewhere classified |
School or Centre: | Other School of Design |
Uncontrolled Keywords: | Service design, transdisciplinary design, collaborative design, systems thinking |
Date Deposited: | 09 Jun 2022 13:00 |
Last Modified: | 29 May 2025 23:23 |
URI: | https://researchonline.rca.ac.uk/id/eprint/5060 |
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