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  • Make It Better: how universal design principles can have an impact on healthcare services to improve the patient experience

Myerson, Jeremy and West, Jonathan, 2015, Journal Article, Make It Better: how universal design principles can have an impact on healthcare services to improve the patient experience Universal Design in Education Conference, Dublin, Ireland.

Abstract or Description:

The delivery of frontline healthcare services has traditionally been framed by clinical considerations and viewed predominantly from the perspective of the medical professions involved in care of patients. But what if a broader approach was adopted in which the patient experience was placed at the centre of the process and services were framed by design thinking as well as clinical considerations? This paper explores an alternative patient-centred approach to healthcare – both in the hospital and in the community – that draws on universal design principles. The paper examines the Seven Principles of Universal Design (as defined by Ron Mace, North Carolina State University, 1997) and evaluates which of those principles are relevant to the complex demands of healthcare today, using case studies from The Helen Hamlyn Centre for Design, RCA. The paper concludes by reflecting on the implications of a more inclusive approach for both clinical and design practice.

Subjects: Creative Arts and Design > W200 Design studies > W290 Design studies not elsewhere classified
School or Centre: Research Centres > Helen Hamlyn Centre for Design
Date Deposited: 12 Dec 2016 18:58
Last Modified: 12 Dec 2016 18:58
URI: http://researchonline.rca.ac.uk/id/eprint/2386

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