Lockton, Dan, Harrison, David J and Stanton, Neville A, 2010, Journal Article, The Design with Intent Method: a design tool for influencing user behaviour Applied Ergonomics, 41 (3). pp. 382-392. ISSN 0003-6870
Abstract or Description: | Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process. |
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Subjects: | Other > Biological Sciences > C800 Psychology Other > Mathematical and Computer Sciences > G400 Computer Science > G440 Human-computer Interaction Other > Engineering > H100 General Engineering > H120 Safety Engineering Other > Engineering > H100 General Engineering > H150 Engineering Design Other > Technologies > J900 Others in Technology > J920 Ergonomics Creative Arts and Design > W200 Design studies Creative Arts and Design > W200 Design studies > W240 Industrial/Product Design Creative Arts and Design > W200 Design studies > W280 Interactive and Electronic Design Creative Arts and Design > W200 Design studies > W290 Design studies not elsewhere classified |
School or Centre: | Research Centres > Helen Hamlyn Centre for Design |
Funders: | Ormsby Trust |
Identification Number or DOI: | https://doi.org/10.1016/j.apergo.2009.09.001 |
Date Deposited: | 13 Jul 2016 09:20 |
Last Modified: | 09 Nov 2018 15:44 |
URI: | https://researchonline.rca.ac.uk/id/eprint/1293 |
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