Chatley, Robert, Field, Tony, Wheelhouse, Mark, Runcie, Carolyn, Grinyer, Clive and de Leon, Nick, 2023, Conference or Workshop, Designing for real people: Teaching agility through user-centric service design at 45th International Conference on Software Engineering: Software Engineering Education and Training (ICSE-SEET), Melbourne, Australia, 14-20 May 2023. Item availability may be restricted.

Sun, Qian and Runcie, Carolyn, 2017, Journal Article, Is Service Design in Demand Design Management Journal, 11 (1). pp. 67-78. ISSN 1948-7169