Login
       
  • Designing motivation or motivating design? Exploring Service Design, motivation and behavioural change

Bisset, Fergus and Lockton, Dan, 2010, Journal Article, Designing motivation or motivating design? Exploring Service Design, motivation and behavioural change Touchpoint: The Journal of Service Design, 2 (1). pp. 15-21. ISSN 1868-6052

Abstract or Description:

Motivation researcher Edward Deci has suggested that if we want behavioural change to be sustainable, we have to move past thinking of motivation as something that we ‘do’ to other people and see it rather as something that we as Service Designers can enable service users to ‘do’ by themselves. In this article, Fergus Bisset explores the ways in which Service Designers can create more motivating services. Dan Lockton then looks at where motivating behaviour via Service Design often starts, with the basic ‘pinball’ and ‘shortcut’ approaches. We conclude by proposing that if services are to be sustainable in the long term, we as Service Designers need to strive to accommodate humans' differing levels of motivation and encourage and support service users' sense of autonomy within the services we design.

Subjects: Other > Mathematical and Computer Sciences > G400 Computer Science > G440 Human-computer Interaction
Other > Mathematical and Computer Sciences > G500 Information Systems > G520 Systems Design Methodologies
Creative Arts and Design > W200 Design studies
Creative Arts and Design > W200 Design studies > W240 Industrial/Product Design
Creative Arts and Design > W200 Design studies > W280 Interactive and Electronic Design
Creative Arts and Design > W200 Design studies > W290 Design studies not elsewhere classified
School or Centre: Research Centres > Helen Hamlyn Centre for Design
Identification Number or DOI: http://www.service-design-network.org/content/touchpoint-vol-2-no-1
Date Deposited: 13 Jul 2016 09:23
Last Modified: 13 Jul 2016 09:23
URI: http://researchonline.rca.ac.uk/id/eprint/1297

Actions (login required)

View Item View Item