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  • The Design with Intent Method: a design tool for influencing user behaviour

Lockton, Dan, Harrison, David J and Stanton, Neville A, 2010, Journal Article, The Design with Intent Method: a design tool for influencing user behaviour Applied Ergonomics, 41 (3). pp. 382-392. ISSN 0003-6870

Abstract or Description:

Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.

Subjects: Other > Biological Sciences > C800 Psychology
Other > Mathematical and Computer Sciences > G400 Computer Science > G440 Human-computer Interaction
Other > Engineering > H100 General Engineering > H120 Safety Engineering
Other > Engineering > H100 General Engineering > H150 Engineering Design
Other > Technologies > J900 Others in Technology > J920 Ergonomics
Creative Arts and Design > W200 Design studies
Creative Arts and Design > W200 Design studies > W240 Industrial/Product Design
Creative Arts and Design > W200 Design studies > W280 Interactive and Electronic Design
Creative Arts and Design > W200 Design studies > W290 Design studies not elsewhere classified
School or Centre: Research Centres > Helen Hamlyn Centre for Design
Funders: Ormsby Trust
Identification Number or DOI: https://doi.org/10.1016/j.apergo.2009.09.001
Date Deposited: 13 Jul 2016 09:20
Last Modified: 13 Jul 2016 09:20
URI: http://researchonline.rca.ac.uk/id/eprint/1293

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