• Hand hygiene messaging design in the workplace: Views from the workforce—introduction

Stones, Catherine ORCID: https://orcid.org/0000-0002-9797-8587, Ai, Wenbo, Rutter, Sophie and Madden, Andrew, 2023, Journal Article, Hand hygiene messaging design in the workplace: Views from the workforce—introduction HERD: Health Environments Research & Design Journal, 17 (1). pp. 49-63. ISSN 2167-5112

Abstract or Description:

Aims:: The study aimed to (1) discover workers’ attitudes toward the use of novel video screens to improve hand sanitization in the workplace and (2) discover what workers’ preferences are for hand hygiene (HH) messaging style and tone and reasons for their preferences. Background:: Practicing good HH in non-medical office settings is vital to curb the spread of a range of common and infectious diseases. Despite this, workers are rarely consulting in the construction of HH messages. The qualitative views of users can provide us with the “why” rather than the “what” and can highlight areas of cynicism, concern and overall attitudes to HH. Methods:: A survey was completed by 520 UK workers concerning attitudes and views toward HH messaging and the use of a video-based hand sanitizer unit. Analysis consisted of both qualitative and quantitative methods. Results:: Workers were skeptical toward the use of digital technologies within HH interventions, and there were misgivings about the role that video could play. Results demonstrated a strong preference for positive and supportive messages. Educational and trustworthy qualities were well rated. Messages that emphasized surveillance, previously successful in a clinical setting, or guilt, were not well received. Visual approaches that utilized serious illustration were valued. Conclusion:: This study highlights how consulting workers before the design of HH initiatives is important in guiding the design process. The resultant user-centered criteria promotes the use of positive, motivational, thought-provoking, surprising, and visual approaches to HH messaging.

Subjects: Creative Arts and Design > W200 Design studies
School or Centre: School of Communication
Funders: Innovate UK [84154]
Identification Number or DOI: https://doi.org/10.1177/19375867231195646
Uncontrolled Keywords: communication; research-informed design; graphic design; participatory design; handwashing
SWORD Depositor: Unnamed user with username publicationrouter
Date Deposited: 07 Feb 2024 15:39
Last Modified: 07 Feb 2024 15:39
URI: https://researchonline.rca.ac.uk/id/eprint/5625
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