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  • Sorry you're on mute: Towards determining the factors that impact the productivity and job motivation of remote workers and a conceptual framework

Borse, Vaishnavi, Mishra, Wricha and Loudon, Gareth ORCID: https://orcid.org/0000-0001-5218-8453, 2022, Conference or Workshop, Sorry you're on mute: Towards determining the factors that impact the productivity and job motivation of remote workers and a conceptual framework at India HCI 2021, Pune, India, 19-21 Nov 2021.

Abstract or Description:

The Covid-19 pandemic caused major work disruptions and made remote working the only prevailing work arrangement for knowledge workers and organizations across the globe. The primary objective of this study is to identify the key drivers that impact the self-reported productivity and job motivation of remote working employees. The secondary objective is to identify the underlying factors that remote working employees perceive as important to increase the success of remote work. We adopt a mixed-methods approach through quantitative and qualitative research methods. Through the analysis of a self-administered questionnaire from 142 participants, we identified factors that impact the productivity and job motivation of remote workers and used these insights to create a conceptual framework. We then conducted Exploratory Factor Analysis (EFA) to discover the factor structure of the large set of variables in our study. Based on our findings, an interactive application with three features was proposed. To validate the features and to gather feedback about the usability, we conducted focus group interviews using storyboards in phase two of the study. This paper helps in understanding the five factors that remote working employees perceive important to increase the success of remote working teams. Researchers predict that the post-pandemic work will be a hybrid mix of traditional in-office and remote work where the latter will be more prevalent. Consequently, the findings and factors determined in this research contribute to the knowledge of remote work and can benefit the HCI community for designing usable, meaningful products and services for remote and hybrid teams.

Official URL: https://dl.acm.org/doi/10.1145/3506469.3506475
Subjects: Creative Arts and Design > W200 Design studies > W290 Design studies not elsewhere classified
School or Centre: School of Design
Copyright Holders: ACM
Funders: ACM
Identification Number or DOI: https://doi.org/10.1145/3506469.3506475
Uncontrolled Keywords: User-centered Design; Mixed Methods Study; Quantitative Study; Qualitative Study; UX Design; Remote Work; Telecommuting; Covid-19
Date Deposited: 10 Mar 2022 13:40
Last Modified: 10 Mar 2022 13:40
URI: https://researchonline.rca.ac.uk/id/eprint/4990
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