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  • Designing trust in virtual assistants: A taxonomy of levels of autonomy

Galdon, Fernando, Hall, Ashley and Wang, Stephen Jia, 2019, Book Section, Designing trust in virtual assistants: A taxonomy of levels of autonomy Artificial Intelligence in industry 4.0. Springer, Cham, Switzerland. ISBN TBC (In Press)

Abstract or Description:

This paper will present a guiding framework and a multi-level taxonomy of automation levels specially adapted to Virtual Assistants in the context of HHI. This trust-based framework incorporates interaction phases, trust-affecting design principles, and design techniques. it also introduces a taxonomy of levels of autonomy explaining each level from a trust perspective. Based on the research insights, the author recommends designers to combine a holistic perspective on trust with contextual awareness, to be able to integrate the impact of contexts on interactions.

Subjects: Creative Arts and Design > W200 Design studies
School or Centre: School of Design
Date Deposited: 01 May 2020 19:32
Last Modified: 01 May 2020 19:32
URI: https://researchonline.rca.ac.uk/id/eprint/4363
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