• The value of design in policymaking.

Rebolledo-Bustamante, Nicolas ORCID: https://orcid.org/0000-0002-1129-0491, 2016, Book Section, The value of design in policymaking. Service Design Impact Report: Public Sector. Service Design Network, Köln, Germany, pp. 40-46. ISBN 1868-6052

Abstract or Description:

During the last decades, service design have successfully expanded into a diverse set of domains. Initially applied in the private sector as a tool for business strategy development and service innovation, it has been recognised as a core capability for driving competitiveness and value creation. This emergence of service design in the private sector has led to its expansion to other set of domains, among which, public sector innovation has become one of the most important areas due to its large scale and impact potential. The aim of this piece is to give an overview on why governments need to innovate and how service design can be an effective approach to public sector innovation helping public institutions to transform the process of policy-making and public service design.

Official URL: https://www.service-design-network.org/books-and-r...
Subjects: Creative Arts and Design > W200 Design studies > W290 Design studies not elsewhere classified
School or Centre: School of Design
Date Deposited: 10 Jan 2017 10:17
Last Modified: 23 Oct 2020 14:28
URI: https://researchonline.rca.ac.uk/id/eprint/2427
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