Galdon, Fernando and Wang, Stephen, 2019, Book Section, From apology to compensation: A multi-level taxonomy of trust reparation for highly automated virtual assistants In: Ahram, Tareq, Taiar, Redha, Colson, Serge and Choplin, Arnaud, (eds.) Human Interaction and Emerging Technologies. IHIET 2019. Advances in Intelligent Systems and Computing, 1018 . Springer, Cham, Switzerland, pp. 42-46. ISBN 978-3-030-25628-9
Galdon, Fernando, Hall, Ashley and Wang, Stephen, 2019, Conference or Workshop, Anticipatory design: A future-led mixed-methodology to mitigate unintended consequences at International Association of Societies of Design Research Conference 2019, Manchester, UK, 02-05 Sept. 2019.
Galdon, Fernando, Hall, Ashley and Wang, Stephen, 2019, Conference or Workshop, Prospective design: A future-led mixed-methodology to mitigate unintended consequences at International Association of Societies of Design Research Conference 2019, Manchester, UK, 02-05 Sept. 2019.