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  • Hybrid space making: Rethinking the bank branch experience for the digital age

Myerson, Jeremy and Sandbiller, Klaus, 2018, Journal Article, Hybrid space making: Rethinking the bank branch experience for the digital age Corporate Real Estate Journal, 7 (3). pp. 256-266. ISSN 2043-9148

Abstract or Description:

As digital technology disrupts financial services globally, how should banks go about planning the next generation of bank branches? In the age of online banking, what are the new hybrid strategies that will draw customers in, improve working conditions for employees, connect with local communities and optimise the property portfolio? This paper describes a research project conducted by the UniCredit banking group in partnership with Unwired and the Royal College of Art to explore the hybrid bank branch network of the future. The study develops three frameworks — architectural, people, and digital — and proposes a model with three levels of hybridity. Its findings have broad implications for new ways of working and interaction in financial services.

Official URL: https://www.henrystewartpublications.com/crej
Subjects: Creative Arts and Design > W200 Design studies
School or Centre: Research Centres > Helen Hamlyn Centre for Design
Date Deposited: 30 Apr 2018 14:34
Last Modified: 01 May 2018 16:04
URI: http://researchonline.rca.ac.uk/id/eprint/3412

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