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  • Is Service Design in Demand?

Sun, Qian and Carolyn, Runcie, 2016, Book Section, Is Service Design in Demand? In: The 20th DMI: Academic Design Management Conference Proceedings. DMI, Boston, US, pp. 2327-2345. ISBN NA

Abstract or Description:

This paper reports on an empirical study that investigates the work experience of graduates from a service design programme in a leading Art and Design institution. Drawing on the findings from reviewing 30 online profiles of the graduates and interviewing 12 of them, this paper explores the challenges and opportunities for service design as a profession in relation to the current demand in private, public and third sector organisations. The paper concludes that the scope and integrity of service design within organisations depends on the organisational contexts, e.g. how service design is perceived and how open the organisation is for new ways of working; therefore, it could be said that it is potentially compromised by a lack of frameworks that underpin service design practice. In many ways, service design has become a responsive reformulation of practices from different fields. Although the demand for the service design graduates from this programme is high, the continuous development of service design depends on the extent of success of the experiments and implementation achieved by its early adopters.

Official URL: http://www.dmi.org/?ADMC2016Overview
Subjects: Creative Arts and Design > W200 Design studies
Creative Arts and Design > W900 Others in Creative Arts and Design
Creative Arts and Design > W900 Others in Creative Arts and Design > W990 Creative Arts and Design not elsewhere classified
School or Centre: School of Design
Date Deposited: 06 Dec 2016 14:31
Last Modified: 06 Dec 2016 14:31
URI: http://researchonline.rca.ac.uk/id/eprint/1890

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